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Full Time Instructor and Customer Service Representative

Full Time Instructor and Customer Service Representative

Fitchburg - Fitchburg, WI - Full Time

Join SwimWest Swim School Full Time! Your work will provide a meaningful learning experience for children in your local community.

What you will earn as a Full-Time Team Member:

  • Competitive compensation up to $20/ hour (Base rate + bonuses)
  • Take advantage of our $500 monthly bonus opportunity! 
  • Full-Time hours available! Our facilities are open 7 days a week with morning and evening shifts.
  • Valuable resume experience working with children and paid professional development
  • Tuition Reimbursement, Referral Bonuses and opportunities for pay increases
  • Career opportunities - Embrace a culture of continuous learning and take advantage of SwimWest Swim School’s dedication to developing every individual on our team. 

Looking to enhance and advance? What SwimWest Swim School will do for YOU:

  • Provide a consistent schedule - consistent shifts, consistent customer interactions, consistent FUN!
  • Experience working with kids AND customers- Take your customer service skills to the next level by impressing customers with your dedication to safety and wellbeing of their kids.
  • Communication Skills - Learn proper phone etiquette, professional email communication and embrace energizing in-person interactions.
  • Emotional Intelligence - Relate closely with your team and anticipate customer and student needs by enhancing your customer resolution skills and practicing empathy.
  • Technical Skills - Learn registration software and enrollment practices through selling swim lessons and managing enrollment, train and become an expert using Google Workspace and propose improvements (we learn from our employees too!)
  • Leadership Skills - Feel empowered to resolve customer conflict quickly by thinking critically and referencing tools, training and resources. We TRUST our employees to lead each other. 

What is expected:

  • Enroll students in lessons, collect payments and manage administrative responsibilities
  • Use creative thinking skills to identify and resolve challenges with customers
  • Attend paid training and development opportunities
  • Candidates must be at least 18 years of age
  • Provide safe and fun swim lessons following the SwimWest Curriculum - paid training!
  • Focus on children’s happiness, well-being, and progression in each swim level
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